Maxwell ticket overview¶
About¶
Users write tickets to the Maxwell helpdesk. Using an AI chatbot, we present an anonymized summary of the initial request and an automated, possible solution based on the chatbot best knowledge of the Maxwell documentation
Note that this service is in an early experimental stage!
This service is brought to you by the Maxwell team, the DESY RT, and the DESY AI Assistant
| TicketNR | Created | Status | Subject |
|---|---|---|---|
| 1566875 | 2026-01-13T14:02:28Z | new | max-display connection closes after login |
| 1566748 | 2026-01-13T11:14:34Z | new | Fwd: ID not updated |
| 1566695 | 2026-01-13T09:41:20Z | new | How to run Lumerical on Maxwell |
| 1566686 | 2026-01-13T09:23:38Z | new | Access to Maxwell for Blender work for Franz X. Kärtner (FS-CFEL-2) |
| 1566138 | 2026-01-12T09:34:14Z | new | DUST storage & gpu |
| 1565523 | 2026-01-08T15:11:15Z | new | booking 12 GPU nodes on Jan 15 |
| 1564951 | 2026-01-07T12:24:13Z | new | Issue with FastX4 |
| 1560898 | 2025-12-14T14:12:01Z | new | DESY Science account for remote access -- MAXWELL Questions |
| 1560628 | 2025-12-12T10:02:09Z | new | Access request to the Maxwell cluster |
| 1559465 | 2025-12-09T09:35:42Z | new | GPU Python environment crashes |
| 1559210 | 2025-12-08T12:50:05Z | new | file rename on raw folder of the beamtime |
| 1558619 | 2025-12-05T05:50:31Z | new | Access to Maxwell |
| 1558263 | 2025-12-04T07:25:04Z | new | jupyterhub matplotlib widget |
| 1556774 | 2025-11-28T10:32:18Z | new | Maxwell Installation of RFantibody |
| 1552987 | 2025-11-17T07:10:19Z | new | Dr. Özüm Emre Aşırım (DESY employee in FS-SMA) - Application for access to the Maxwell cluster |
| 1547727 | 2025-10-28T06:53:39Z | new | napari with nnInteracktive on maxwell |
| 1546294 | 2025-10-22T11:03:43Z | new | spyder in maxwell |
| 1540228 | 2025-10-01T14:06:15Z | new | Request for Assistance with Deleted File |
| 1538422 | 2025-09-25T11:59:46Z | new | Access Issue After Namespace Migration (DESY username: chandrat) |
| 1536858 | 2025-09-19T11:14:17Z | new | Request for ARM and/or POWER Hardware |
| 1535946 | 2025-09-17T01:11:10Z | new | Problems with data storing at P11 |
| 1532037 | 2025-09-02T09:27:58Z | new | access to jupiterhub |
| 1531772 | 2025-09-01T14:20:21Z | new | CSSB GPFS folder access problems |
| 1529910 | 2025-08-25T12:34:56Z | new | max-hzgg013 |
| 1529754 | 2025-08-25T07:47:13Z | new | Fastx service auf max-hzgg005 |
| 1524509 | 2025-08-05T13:37:59Z | new | Zusammenführen von Gruppenordnern nach Gruppenumstrukturierung |
| 1520514 | 2025-07-21T10:54:46Z | new | Fwd: backup to pnfs not working |
| 1507087 | 2025-05-28T15:36:51Z | new | Request for a personal folder under /data/dust/user/ |
| 1504899 | 2025-05-22T11:57:44Z | new | GitLab Runner on Maxwell |
| 1499776 | 2025-05-07T07:23:11Z | new | GÉANT TCS: Your certificate for max-ucloud001.desy.de will expire |
| 1492890 | 2025-04-08T08:56:25Z | new | Error to run FDMNES calculation |
| 1438779 | 2024-10-22T15:16:16Z | open | Data visualization on MAXWELL |
| 1415371 | 2024-08-07T11:58:03Z | open | slurm API for making reservations |
| 1357437 | 2024-02-08T14:55:09Z | open | BeeGFS Storage system (with 10 Servers) (47004372-0) |