mandalha)¶

Created: 2025-11-07T00:44:53Z - current status: new¶

Anonymized Summary: A user reports that their home directory on the Maxwell cluster (located at /gpfs/maxwell/home/[USERNAME]) has missing folders ("MyCodes" and "OldStuff"). The user cannot find these folders in the current directory or in the expected snapshot location (/gpfs/maxwell/home/.snapshots/). The user requests assistance in checking for snapshots or backups from before November 6, 2025, and restoring the missing folders. They also ask for clarification on what might have caused the issue.

Possible Solution: 1. Check Snapshots: Verify if snapshots exist in /gpfs/maxwell/home/.snapshots/@<time-stamp>/[USERNAME] for the specified date range. If available, restore the missing folders from the snapshot. 2. Review Logs: Investigate system logs to determine if the folders were deleted due to user actions, quota limits, or other issues. 3. Backup System: If no snapshots are available, check the central backup system for potential recovery options. 4. User Education: Advise the user on best practices for data management to prevent future issues, such as regular backups and monitoring quota usage.

References: 1. Maxwell Storage Infrastructure 2. IT-Services Backup & Restore