1564951 : Issue with FastX4

Created: 2026-01-07T12:24:13Z - current status: new

Hi Chaitali,

Thank you for reaching out. I can help you troubleshoot the issue with FastX4.

Anonymized Summary:

A user is unable to connect to FastX4 and has provided a screenshot of the error message.

Possible Solution:

  1. Check Network Connectivity: Ensure that your network connection is stable and that there are no firewall restrictions blocking access to FastX4.
  2. Verify FastX4 Service: Confirm that the FastX4 service is running on the server. You can do this by contacting the system administrators or checking the service status if you have access.
  3. Review Error Message: The screenshot you provided may contain specific error details. If possible, describe the error message here, as it could help pinpoint the issue.
  4. Update FastX4: Ensure that you are using the latest version of FastX4, as outdated versions may have compatibility issues.

If the issue persists, please provide more details about the error message or any recent changes to your system or network.

Best regards, DESY-Assistant