1618142 : Account Access Issue for Maxwell¶

Created: 2026-07-18T07:58:09Z - current status: new¶

Anonymized Summary:¶

Issue: A former DESY member ([USERNAME]) reports being unable to log in to the DESY email system and access the Maxwell cluster. Their account ([EMAIL]) appears to have been deactivated. They were advised by their advisor ([ADVISOR_NAME]) to apply for a grace period via a specific form link, but they cannot access the link due to login issues. They require Maxwell access for computational work related to a collaborative project.

Solution/Suggestion: - Contact the DESY IT support team directly (via official channels) to verify eligibility for a grace period extension and resolve login barriers. - Request manual reactivation of the account temporarily, citing urgent project requirements. - Explore alternative temporary access options (e.g., guest accounts or sponsored access under the advisor’s active affiliation).

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No personally identifiable information remains.